Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges : We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@biowoow.store} and send your item to: {Çukurambar, Ulusoy Plaza, Kızılırmak Mah, 1450. Sk. No: 9/B, 06530 Çankaya/Ankara}.

Shipping returns

To return your product, you should mail your product to: {Çukurambar, Ulusoy Plaza, Kızılırmak Mah, 1450. Sk. No: 9/B, 06530 Çankaya/Ankara}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Frequently Asked Questions

Orders, once completely processed are shipped daily except on major holidays. Shipping usually takes 2 to 3 days from the date of your order, but can even be earlier, as fast as 36 hours depending on your location!

We provide FREE Shipping for all our products.

Feel free to contact us anytime via Help page! Our support team will answer you as soon as possible, you can also sen us an email on support@biowoow.store.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return.

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